14-Day Return Guarantee, seamless video verification, and transparent exchange valuation at prevailing market rates.
At Gama Jewels, we strive to ensure absolute satisfaction with our jewellery. If you find any manufacturing defect in your purchase made on www.gamajewels.com, customers are entitled to initiate a return within 14 days from the date of delivery. During this period, you may choose to retain the item, exchange it for an alternative, or request a full refund.
* Please note: This refund policy applies exclusively to purchases on www.gamajewels.com and is not applicable to physical retail stores or third-party marketplaces.
Email Support@gamajewels.com with your Order Number and details of any manufacturing defect within 14 days of delivery.
Gama Jewels dispatches a tamper-evident Return Packaging Kit directly to your address for safe, secure transit.
Record a continuous video while packing the item into the kit. Send via WhatsApp with your Order ID to 09869-800-084 within 2 days.
We arrange backward courier pickup (7–10 working days). Upon receipt, our expert quality department performs thorough QC.
Upon QC approval, full refund is credited to your original payment account within 10 business days. (No cash refunds).
Upon contacting support, Gama Jewels dispatches a complimentary "Return Packaging Kit". Customers are requested to record a continuous unedited video of the jewellery being securely packed into this kit and send it via WhatsApp with their Order ID to 09869-800-084 within 2 days of receiving the kit.
* This video serves as verifiable mutual confirmation of the product's intact condition prior to transit handover.
Refunds are initiated within 10 business days from the date of receiving and verifying the returned product at our inspection atelier.
Refunds are credited exclusively to the original payment source. No Cash refund is admissible, and amounts cannot be transferred to third-party bank accounts.
No guarantee is provided for breakage, falling of stones, or chipping of enamel caused by mishandling. Customised jewellery cannot be replaced and is eligible for repair only.
Our client care specialists are ready to guide you through return kit dispatches, packing videos, and exchange valuations.